Privacy Policy

Last updated: 2025-07-24

This Privacy Policy explains how WashNet Mobile Laundry Qatar (referred to as "we", "us", or "our") collects, uses, shares, and protects personal information when you use our online platform, mobile services, or otherwise interact with our service. Our business address is Suite 3, 8th Floor, Subway Building, 854 Al Raqqab Street, Umm Ghuwailina, Doha, Doha Governorate, Qatar. For questions or requests regarding your personal data, contact us at info@washnet.cfd.

Information we collect

We collect information necessary to provide and improve our services, to communicate with you, and to comply with applicable law. Types of information we collect include:

• Contact and account information: name, email address, phone number, delivery address, billing information, and account credentials.
• Service and transaction data: order details, pickup and delivery instructions, preferences, payment confirmations, and service history.
• Device and usage data: IP address, device identifiers, browser type, pages viewed, session duration, and usage patterns.
• Location information: precise or approximate location when you use location-enabled features (with your consent where required).
• Customer communications: feedback, support requests, photos you provide, and other correspondence.

How we use information

We use personal information for legitimate business purposes, including:

• To provide, operate, maintain, and improve our service.
• To process orders, payments, pickups, and deliveries.
• To communicate with you about your account, orders, promotions, and service updates.
• To detect and prevent fraud, misuse, and security incidents.
• To comply with legal obligations and respond to lawful requests.
• To analyze usage trends and personalize your experience.

Legal bases for processing (where applicable)

Where required by law, we rely on one or more lawful bases to process personal data including consent, performance of a contract (providing our service), compliance with legal obligations, and legitimate interests such as fraud prevention and service improvement.

Cookies and tracking technologies

We and our service providers use cookies, web beacons, and similar technologies to collect information about your interactions with our platform. Cookies help us remember preferences, provide analytics, and enable features. You can manage cookie preferences through your browser settings and other tools; disabling certain cookies may affect functionality.

Third-party services and sharing

We may share personal information with third parties to provide our service, including payment processors, delivery partners, analytics providers, and service providers that support our operations. We require these parties to protect your information and limit its use to the purposes we specify. We may also disclose information to comply with legal obligations or to protect our rights and safety.

International transfers

Personal data may be processed or stored in jurisdictions outside your country of residence, including countries where our service providers operate. When we transfer data internationally, we implement appropriate safeguards in accordance with applicable law to protect your information.

Data retention

We retain personal information for as long as necessary to provide our services, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purposes for which it was collected.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect your data, no security measure is completely secure. If we become aware of a data breach affecting your information, we will take steps in accordance with applicable law to investigate and notify affected individuals when required.

Your rights

Depending on where you live and applicable law, you may have rights regarding your personal information, such as the right to access, correct, delete, restrict processing, object to processing, or request portability of your data. You may also have the right to withdraw consent where processing is based on consent. To exercise your rights, contact us at info@washnet.cfd. We will respond in accordance with applicable law.

Children's privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under applicable age limits. If you believe we have collected personal data from a child in violation of law, please contact us at info@washnet.cfd so we can take appropriate steps.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice through our platform or by other means and update the "Last updated" date at the top of this policy.